Your Cartier Creations FAQ

We invite you to:
- visit the Cartier boutique of your choice, taking care to bring the guarantee certificate for your product;
- or to contact an adviser at our Client Services Department on +44 20 3147 4850.
When you have entrusted your piece of jewellery to us, our Cartier jewellers will examine it, define the type of service that needs to be carried out and send you an estimate. When you have accepted the estimate, the service will be carried out as quickly as possible.

By following a few simple tips you will be able to keep it in its original condition for many years to come. The permanent contact between jewellery and your skin, its exposure to different weather conditions, to pollution or to accidental knocks all mean that it requires care and attention. Here are our recommendations:
- If possible, remove your jewellery before starting any activity that might damage it, such as playing sport, cooking or gardening.
- Avoid any contact with cosmetic or household products, since they contain ingredients that could discolour your jewellery.
- Avoid rapid changes of temperature.
- Store your jewellery in an individual case, in their original Cartier case or in the separate compartment of a jewellery box. Chains should be closed, wrapped up and laid flat so as to avoid the formation of knots.

 

 

  • Regularly check the clasps.
    If your jewellery contains lapis lazuli, coral, pearls, turquoises or emeralds, or if in general it contains a significant cluster of stones, the task of cleaning it should be entrusted to one of our specialists at a Cartier boutique.
  • If it does not contain this kind of stone, soak it regularly for a few minutes at a time in warm soapy water (using only soap with a neutral pH). Gently brush it with a very soft toothbrush and then rinse it carefully in warm water. Finally dry and buff the piece with a soft cloth, a chamois leather or a clean microfibre tissue.
    For further information, please visit your nearest Cartier boutique or authorised dealer, or contact Cartier Client Services on +44 20 3147 4850.

 

 

 

 

  • Always protect them from any potential knocks. Even diamonds, the hardest of all precious stones, may be broken or ground down by repeated blows.
  • Regularly check the prongs and settings of your stones.
  • Have your jewel cleaned if the stones start to lose their shine or take on a dull appearance.

 

 

 

 

  • If you wear your pearls regularly, have their stringing checked once a year.
  • Avoid spraying perfume on pearls.
  • Clean them with a damp cloth, using neither soap nor detergent.
  • Store them separately in an individual case. They could potentially be damaged by light, heat or by contact with soap or detergents.

 

 

  • For the vast majority of jewellery, polishing makes it possible to remove or reduce scratching on gold surfaces. Given that this operation involves the removal of a fine layer of metal, we recommend that you not have this service carried out more than twice in the lifetime of a piece of jewellery made of white gold
    Check beforehand with our Cartier jewellers that your model can be polished. The Rapid Shine Service, a less intense polishing operation, is also available for the removal of superficial scratches. Our technicians are at your disposal to carry out a diagnosis and recommend the service that best suits your requirements.

Two pieces of jewellery may be affected by being worn side by side. The friction between two circles within the same ring, or around the edges of each stone, may explain the scratches that can often be observed.

An accidental knock may have damaged the setting of the stone, which could explain its instability. We are not always aware of what we inflict upon our jewels, and especially on rings, through contact with keys, bags, car-doors, etc. They have been designed in accordance with the same criteria of excellence as in the past, but today's lifestyle presents them with a much more challenging environment.

When a knock damages the body of a ring, it is impossible to carry out a refurbishment. It is only by a reconstruction, i.e., the production of an identical copy of the body of your ring, that you will be able to restore it to its original condition.

Cartier provides you with the opportunity to have the size of your ring adjusted. However, this service is only available for certain types of ring and certain models.
For further information, please visit your nearest Cartier boutique or authorised dealer, or contact our Client Services Department on +44 20 3147 4850.

Cartier offers a wide range of many of the most frequently requested sizes for each of the models of Cartier ring in existence. Given that this range has not necessarily always been expanded fully for each of our models, we provide you with the opportunity to make a personalised order. This option will involve a delay of a few weeks prior to delivery.

A detailed examination of your piece of jewellery undertaken by Cartier jewellers has enabled them to determine that your piece of jewellery was not produced by the Maison. Your bracelet shows numerous aesthetic and technical differences in relation to our creations. Furthermore, it has no engraved individual number, as is the case for all our creations. This individual number enables us to ensure the traceability of jewellery from the moment of its production and on the occasion of all other operations undertaken upon it by our workshops.

As we are unable to authenticate the model, it is not possible for us to undertake a repair. This is also the case for any Cartier creation that has been modified by a third party.

Cartier will engrave its jewellery creations, provided there is a large enough surface available and no risk of damaging the piece. This service is provided at our boutiques and also on this website, in the case of certain types of creation and model.
For further information, please visit your nearest Cartier boutique or authorised dealer, or contact our Client Services Department on +44 20 3147 4850.