Return & exchange policy

Throughout December only, free returns and exchanges are extended until 18 January.

You will need to contact Cartier Client Services within 14 days. Cartier Client Services will issue a Return Authorisation Number to you by email. Upon receipt of this number you have 14 days to return or exchange your purchase.

Only creations purchased through the Europe e-Boutique may be returned or exchanged through the Europe e-Boutique.

Creations that have been engraved or modified may not be returned or exchanged.

For further information on the terms, conditions and methods of return and exchange, please consult the Terms and Conditions of Sale or contact Cartier Client Services.

From 3 February 2018, you will be able to return your Cartier creation to one of the boutiques listed below, depending on the country to which your creation was shipped.

 

For orders shipped to France:

BOUTIQUE CARTIER PARIS - ST HONORÉ

17 rue du Faubourg Saint-Honoré

75008 Paris

Tel.: +33 (0)1 58 18 00 88

 

For orders shipped to the United Kingdom:

BOUTIQUE CARTIER SLOANE STREET

143-144 Sloane Street

London SW1X 9AY

Tel.: +44 20 7312 6930

 

For orders shipped to Germany:

BOUTIQUE CARTIER HAMBURG

Neuer Wall 22

20354  Hamburg

Tel.: +49 (0) 40 2294442 0

BOUTIQUE CARTIER MUNICH

Maximilianstraße 20

80539  Munich

Tel.: +49 (0) 89 242 6700

BOUTIQUE CARTIER FRANKFURT

Goethestraße 11

60313  Frankfurt a. M.

Tel.: +49 69 95932110

BOUTIQUE CARTIER BERLIN

Kurfürstendamm 188/189

10707  Berlin

Tel.: +49 30 886 7060

BOUTIQUE CARTIER DÜSSELDORF

Königsallee, Steinstraße 1-3

40212  Dusseldorf

Tel.: +49 (0) 211 866 460

 

Should you decide to return your Cartier creation to a boutique, please note that in exchange you will receive a merchandise credit equal to the value of your creation. This merchandise credit will be valid in any Cartier boutique in the country to which you returned your creation.

Assistance

Do you have a question or need advice? Cartier Ambassadors are here to help - do not hesitate to contact us on