Throughout December only, free returns and exchanges are extended until 18 January.
You will need to contact Cartier Client Services within 14 days. Cartier Client Services will issue a Return Authorisation Number to you by email. Upon receipt of this number you have 14 days to return or exchange your purchase.
Only creations purchased through the Europe e-Boutique may be returned or exchanged through the Europe e-Boutique.
Creations that have been engraved or modified may not be returned or exchanged.
For further information on the terms, conditions and methods of return and exchange, please consult the Terms and Conditions of Sale or contact Cartier Client Services.
From 3 February 2018, you will be able to return your Cartier creation to one of the boutiques listed below, depending on the country to which your creation was shipped.
For orders shipped to France:
BOUTIQUE CARTIER PARIS - ST HONORÉ
17 rue du Faubourg Saint-Honoré
Tel.: +33 (0)1 58 18 00 88
For orders shipped to the United Kingdom:
BOUTIQUE CARTIER SLOANE STREET
143-144 Sloane Street
London SW1X 9AY
Tel.: +44 20 7312 6930
For orders shipped to Germany:
BOUTIQUE CARTIER HAMBURG
Neuer Wall 22
Tel.: +49 (0) 40 2294442 0
BOUTIQUE CARTIER MUNICH
Tel.: +49 (0) 89 242 6700
BOUTIQUE CARTIER FRANKFURT
60313 Frankfurt a. M.
Tel.: +49 69 95932110
BOUTIQUE CARTIER BERLIN
Tel.: +49 30 886 7060
BOUTIQUE CARTIER DÜSSELDORF
Königsallee, Steinstraße 1-3
Tel.: +49 (0) 211 866 460
Should you decide to return your Cartier creation to a boutique, please note that in exchange you will receive a merchandise credit equal to the value of your creation. This merchandise credit will be valid in any Cartier boutique in the country to which you returned your creation.