Return & exchange policy

You will need to contact Cartier Client Services within 14 days. Cartier Client Services will issue a Return Authorisation Number to you by email. Upon receipt of this number you have 14 days to return or exchange your purchase.

Only creations purchased through the Europe e-Boutique may be returned or exchanged through the Europe e-Boutique.

Creations that have been engraved or modified may not be returned or exchanged.

For further information on the terms, conditions and methods of return and exchange, please consult the Terms and Conditions of Sale or contact Cartier Client Services.

From 3 February 2018, you will be able to return your Cartier creation to one of the boutiques listed below, depending on the country to which your creation was shipped.

For orders shipped to France:

BOUTIQUE CARTIER PARIS - ST HONORÉ 17 rue du Faubourg Saint-Honoré 75008 Paris Tel.: +33 (0)1 58 18 00 88

For orders shipped to the United Kingdom:

BOUTIQUE CARTIER SLOANE STREET
143-144 Sloane Street
London SW1X 9AY
Tel.: +44 20 7312 6930

For orders shipped to Germany:

BOUTIQUE CARTIER HAMBURG
Neuer Wall 22
20354  Hamburg
Tel.: +49 (0) 40 2294442 0

BOUTIQUE CARTIER MUNICH
Maximilianstraße 20
80539  Munich
Tel.: +49 (0) 89 242 6700

BOUTIQUE CARTIER FRANKFURT
Goethestraße 11
60313  Frankfurt a. M.
Tel.: +49 69 95932110

BOUTIQUE CARTIER BERLIN
Kurfürstendamm 188/189
10707  Berlin
Tel.: +49 30 886 7060

BOUTIQUE CARTIER DÜSSELDORF
Königsallee, Steinstraße 1-3
40212  Dusseldorf
Tel.: +49 (0) 211 866 460

For orders shipped to Switzerland:

BOUTIQUE CARTIER GENEVE
Rue du Rhône 35
1204 Genève
Tel.: +41 22 818 54 54

BOUTIQUE CARTIER ZURICH
Bahnhofstrasse 4
8001 Zürich
Tel.: +41 44 211 11 41

BOUTIQUE CARTIER LUCERNE
Schweizerhofquai 2
6004 Lucerne
Tel.: +41 41 410 85 05

BOUTIQUE CARTIER LUGANO
Piazzetta Maraini 1
6900 Lugano
Tel.: +41 91 923 23 44

Should you decide to return your Cartier creation to a boutique, please note that in exchange you will receive a merchandise credit equal to the value of your creation. This merchandise credit will be valid in any Cartier boutique in the country to which you returned your creation.

Assistance

Do you have a question or need advice? Cartier Ambassadors are here to help - do not hesitate to contact us on